The Faces Behind Byworth Spares

Posted 8th October 2026

If you’ve ever contacted Byworth for a spare part, there’s a good chance you’ve already spoken to someone from our Spares Team.

From answering enquiries and preparing quotes to checking orders and chasing suppliers, the team works behind the scenes every day to help customers get the parts and support they need.

But who are the people behind the emails and voices on the phone?

Meet Claire, Cadence, Holly and Kevin, the team keeping Byworth Spares moving.

Claire – Spares Manager

With seven years at Byworth, Claire knows the business pretty well. However, her Byworth journey didn’t begin in Spares.

Claire originally joined us as a receptionist before moving through several roles within the company, including Service Coordinator and Spares Coordinator. Today, she leads the department as our Spares Manager.

Her role involves overseeing the day-to-day running of the department, analysing reports, supporting the team and making sure they have everything they need to look after our customers.

Having experienced several sides of the business along the way, Claire has built up a wealth of knowledge about Byworth and our customers.

When asked what she enjoys most about her job, her answer was simple:

“My team and the other people at Byworth.”

From welcoming visitors at reception to leading the Spares Team, Claire’s career is a great example of how much opportunity there is to develop and progress within Byworth.

Cadence – Spares Admin

Cadence joined Byworth 10 months ago and has quickly become an important part of the team.

As Spares Admin, much of her work happens behind the scenes. She manages the Spares email inbox, chases suppliers, creates purchase orders and handles the day-to-day administration that helps keep the department organised.

For Cadence, it’s the people around her that make the role particularly enjoyable:

“This is a great department to work in with a great atmosphere.”

Her involvement at Byworth doesn’t stop with Spares either. Cadence is also part of the Byworth Events Committee, helping to organise social events and celebrations for colleagues across the business.

Holly – Spares Coordinator

If you’ve contacted us about a spares order, there’s a good chance you’ve spoken to Holly.

As Spares Coordinator, Holly is one of the team’s main points of contact for customers, preparing quotes, answering enquiries and keeping customers updated on the progress of their orders.

Holly joined Byworth 10 months ago and has quickly settled into the role, particularly enjoying the variety and satisfaction that comes with helping customers.

When we asked what she enjoys most, she said:

“The team, chatting to Kev on the phone and keeping him in the loop, the variety of work. It’s also satisfying work.”

There is, however, one thing you’re unlikely to discover while discussing boiler spares with Holly: she has an extensive collection of decorative rubber ducks.

Quite how many ducks qualify as an extensive collection remains unclear, but we felt it was important information to share.

Kevin – Spares Engineer

With an incredible 21 years at Byworth, Kevin is the longest-serving member of the Spares Team and has seen the department change considerably over the years.

As self-proclaimed "King of Spares", Kevin uses his technical knowledge and experience to produce quotations for manufactured and specialist items, including blowdown vessels.

In fact, when Kevin first joined Byworth, the Spares Team consisted of just one person: Kevin himself.

Fast-forward 21 years and he is now part of a four-person team supporting customers across the UK and beyond.

And having celebrated his 70th birthday in March, Kevin is still going strong.

What has kept him enjoying the role after all these years?

“the flexibility to work from home and the role keeps me busy”

After more than two decades at Byworth, it’s clear that the people and customers remain a big part of what Kevin enjoys about his job. He also loves having is own catchphrases, including "now then my friend," "I am the teletext", and "the best thats ever been".

The people behind the parts

Ordering a spare part might sound straightforward, but there’s plenty happening behind the scenes.

From the first customer enquiry and preparing quotations to coordinating with suppliers, monitoring orders and providing technical support, Claire, Cadence, Holly and Kevin all play their part in keeping things moving.

Between them, there’s experience, technical expertise, great customer service and a healthy dose of humour. Plus, apparently, quite a few rubber ducks.

So, the next time you pick up the phone or send an email to Byworth Spares, you’ll know a little more about the people on the other end.